Terms & Conditions

Any cancellations of orders must be done within 48 hours from the time the order is placed. Please note that some orders require additional time of up to 1-2 weeks in production since all of our jewelry is hand crafted.

SHIPPING

We ship via USPS. Please note that the delivery quotes provided by USPS does not include the amount of time needed for production and preparation of your order. All overseas orders are subject to the final destination country’s taxes, tariffs and duties. These charges are not included in the quoted shipping charges and are to be paid by the customer upon delivery. Insurance for the package is optional upon requests. Rubies and Rice is not responsible for any stolen or lost packages after the package has been delivered to the correct shipping address.

RETURNS

We accept any return for any reason within 14 days of receipt. Please ensure that the item is returned in original condition. Returns after the 14 day period will not be accepted. If you are not fully satisfied with your purchase and would like to inquire about making an alteration or exchange, we are happy to fulfill such requests as long as the item purchased is returned in its original unworn condition. Return requests can be made at contact@rubiesandrice.com